United States - HSBC Mortgage Services

Information Center

Find resources to help you manage your account and plan for your future needs.


Frequently Asked Questions

Have a question about your account? Find the answer here.


Request Payoff Amount

If you’re planning to refinance, or looking for options to pay down your loan faster, the exact amount required to pay off your loan can be sent to you by fax or mail.

Duplicate Statement

Duplicate statements are available by calling Customer Care at (800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time.

Payment Difficulties

Having trouble making your payments? You have options and HSBC wants to help.

For payment assistance, you can call



Review our list of mortgage terms and definitions.


Loan Documents

Additional documents are available by fax or mail, including:

  • Original Note/Loan Agreement
  • Mortgage/Deed of Trust
  • HUD/Settlement Statement
  • Title Insurance Policy
  • Appraisal
  • View more

Contact Customer Care at (800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time to order these documents. Documents will be sent by mail or fax. Any charges related to your request will automatically be assessed on your next billing statement.

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Payment Difficulties


This information is not intended to provide professional advice and should not be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice where necessary.