Find resources to help you manage your account and plan for your future needs.
Have a question about your account? Find the answer here.
If you’re planning to refinance, or looking for options to pay down your loan faster, the exact amount required to pay off your loan can be sent to you by fax or mail.
Duplicate statements are available by calling Customer Care at (800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time.
Having trouble making your payments? You have options and HSBC wants to help.
For payment assistance, you can call
Review our list of mortgage terms and definitions.
Additional documents are available by fax or mail, including:
- Original Note/Loan Agreement
- Mortgage/Deed of Trust
- HUD/Settlement Statement
- Title Insurance Policy
- View more
Contact Customer Care at (800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time to order these documents. Documents will be sent by mail or fax. Any charges related to your request will automatically be assessed on your next billing statement.