FAQs Paying Off Your Loan
- Request a payoff letter online
- Mail or fax your written request to:
Attn: Payoff Team
P.O. Box 897
Brandon, FL 33509
Fax: (866) 286-4402
Please include the date through which you would like the figures calculated and a return address or fax number. You may choose to have your payoff statement sent by mail or fax.
Requests made by a third party on behalf of the account holder can only be made via mail or fax and require a signed authorization dated within six months from the borrower or co-borrower and must include the names of those parties entitled to the authorization.
All payoff requests are processed as they are received. For questions on the status of your request, please call Customer Service at (800)-333-7023.
You may contact Customer Service at (800)-333-7023 to validate we received your initial request.