FAQs Paying Off Your Loan
- Request a payoff letter online
- Contact Customer Care at (800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time
- Mail or fax your written request to:
Attn: Payoff Team
P.O. Box 1231
Brandon, FL 33509-1231
Fax: (866) 286-4402
HSBC Mortgage Services will calculate the payoff amount and issue a payoff letter within five business days, or as required by state law. Please include the date through which you would like the figures calculated and a return address or phone number. You may choose to have your payoff statement sent by mail or fax. If you request to have the document faxed to you, there may be a fee of $15 where applicable.
It is possible that you may have a prepayment penalty on your loan. To verify if you have a prepayment penalty, review your original loan documents or contact Customer Care at
(800) 333-7023, Monday through Friday, from 8 a.m. to 8 p.m. Eastern time.
HSBC Mortgage Services regularly reports to the three credit bureaus. For this reason, we do not complete verification of mortgage requests.