United States - HSBC Mortgage Services

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Customer Care

Submit a question or comment to Customer Care staff by phone or mail.

  • Phone: (800) 333-7023
  • Hours: To use the automated Customer Care options, call 24 hours a day, 7 days a week. To speak to a representative, call Monday - Friday,
    8 a.m. to 8 p.m. Eastern time

  • Mail: HSBC
    P.O. Box 1231
    Brandon, FL 33509-1231

Real Estate Taxes

  • Phone: (866) 668-0221
  • Fax: (866) 779-9537
  • Mail: HSBC Mortgage Services
    P.O. Box 961293
    Fort Worth, TX 76161-0293

  • Hours: Monday – Friday, 9 a.m. to
    8 p.m. Eastern time

Homeowner's Insurance

  • Phone:(866) 456-5010
  • Fax: (678) 475-8736
  • Mail: HSBC Mortgage Services
    Its Successors And Or Assigns
    P.O. Box 47207
    Doraville, GA 30362

  • Hours: To use the automated Customer Care options, call 24 hours a day, 7 days a week. To speak to a representative, call Monday – Friday,
    8 a.m. to 5 p.m. Pacific time

Payoff Requests

  • Phone: (800) 333-7023

  • Hours: Monday – Friday, 8 a.m. to
    8 p.m. Eastern time

Collections

  • Phone: (800) 395-3489
  • Mail:P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Friday 8 a.m. to 9 p.m. Eastern

Bankruptcy

  • Phone: (866) 824-0824
  • Fax: Contact the Bankruptcy Department.
  • Mail: P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Thursday 8 a.m. to 8 p.m. Eastern
    Friday 8 a.m. to 5 p.m. Eastern

Foreclosure

  • Phone: (800) 395-3489
  • Mail: P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Thursday 8 a.m. to 12 a.m. Eastern
    Friday 8 a.m. to 7 p.m. Eastern
    Saturday 8 a.m. to 10 p.m. Eastern
    Sunday 8 a.m. to 9 p.m. Eastern
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Key Contacts

Customer Care: (800) 333-7023

View Payment Addresses


Disclosure:
This information is not intended to provide professional advice and should not be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice where necessary.