United States - HSBC Mortgage Services

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Customer Care

Submit a question or comment to Customer Care staff by phone or mail.

  • Phone: (800) 333-7023
  • Hours: To use the automated Customer Care options, call 24 hours a day, 7 days a week. To speak to a representative, call Monday - Friday,
    8 a.m. to 8 p.m. Eastern time

  • Mail: HSBC
    P.O. Box 1231
    Brandon, FL 33509-1231

Real Estate Taxes

  • Phone: (866) 668-0221
  • Fax: (866) 779-9537
  • Mail: HSBC Mortgage Services
    P.O. Box 961293
    Fort Worth, TX 76161-0293

  • Hours: Monday – Friday, 9 a.m. to
    8 p.m. Eastern time

Homeowner's Insurance

  • Phone:(866) 456-5010
  • Fax: (678) 475-8736
  • Mail: HSBC Mortgage Services
    Its Successors And Or Assigns
    P.O. Box 47207
    Doraville, GA 30362

  • Hours: To use the automated Customer Care options, call 24 hours a day, 7 days a week. To speak to a representative, call Monday – Friday,
    8 a.m. to 5 p.m. Pacific time

Payoff Requests

  • Phone: (800) 333-7023

  • Hours: Monday – Friday, 8 a.m. to
    8 p.m. Eastern time

Collections

  • Phone: (800) 395-3489
  • Mail:P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Friday 8 a.m. to 9 p.m. Eastern

Bankruptcy

  • Phone: (866) 824-0824
  • Fax: Contact the Bankruptcy Department.
  • Mail: P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Thursday 8 a.m. to 8 p.m. Eastern
    Friday 8 a.m. to 5 p.m. Eastern

Foreclosure

  • Phone: (800) 395-3489
  • Mail: P.O. Box 9068
    Brandon, FL 33509-9068

  • Hours: Monday – Thursday 8 a.m. to 12 a.m. Eastern
    Friday 8 a.m. to 7 p.m. Eastern
    Saturday 8 a.m. to 10 p.m. Eastern
    Sunday 8 a.m. to 9 p.m. Eastern
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Key Contacts

Customer Care: (800) 333-7023

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